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How does our delivery work?
Order before by 12noon (Monday to Friday) and we aim to dispatch your order on the day we receive it.
Our Standard UK Postage starts with Royal Mail 2nd Class, where possible.

If any of the goods are out of stock but due to arrive from the wholesaler in the next few days, we may hold on to your order until these arrive. We will let you know about any significant delay and you can tell us if you wish to cancel that part of the order.

If an order is dispatched in more than one part you will only be charged for delivery once.

Payment
All transactions are processed by Paypal. 



What if I wish to cancel my order?
Under UK law you are entitled to a "cooling off" period after placing your order.
You may cancel your order without giving a reason and return your goods within 7 working days after the day of receipt for a full refund of all charges other than postage.

Please contact us to let us know that you are sending an item back. This is to ensure that we are expecting it.

What if I need to return my goods?

Goods must be returned as new and unused.

NB
Items like pom pom and lace are cut from the roll, and any lengths of less than 2 metres cannot be returned as they can no longer be sold.

If goods are supplied in sealed packs or containers, they must returned unopened. The cost of returning the goods is the responsibility of the customer.

You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit.

You must notify us in writing (a telephone call is not sufficient) by sending an email to sales@craftfairy.co.uk.

Refunds will be processed within 30 days notice of cancellation.

There are no refunds on items delivered electronically.

You are also responsible for the return postage of goods.

Goods must be returned as new and unused. Where goods are supplied in sealed packs or containers, the packs or containers must be unopened. The cost of and safe return of the goods is the responsibility of the customer.

You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during transit.

You must notify us in writing (a telephone call is not sufficient) by e-mail, Refunds will be processed within 30 days notice of cancellation.

Thank you.

LIMITATIONS:
1. The purchases do not give you copyright. ALL COPYRIGHTS REMAIN WITH CRAFT FAIRY.
2- You cannot sell any Craft Fairy products as is.
3. Graphics cannot be altered or added to and claimed as your own
4. Graphics cannot be used in any work that is obscene, hateful, harmful or immoral.

5. You must personally create or handcraft every item you wish to sell. Items produced by any hired employees, paid or unpaid, for the purpose of profit are NOT allowed

6. You may not create Card Toppers or other items for people to make their own cards, and offer them for sale.

7. You may not redistribute (including copying, sharing, lending, duplicating, re-selling) the products or their content in either their digital or printed format.

But Craft Fairy operates an Angel Policy and you are welcome to offer for sale any Cards and other hand-crafted paper items, such as Envelopes, Gift Boxes & Bags etc you create using the items you've purchased

TERMS AND CONDITIONS OF USE OF CraftFairy.co.uk

1          ACCEPTANCE OF TERMS

1.1        Your access to and use of CraftFairy.co.uk ("the Website") and any Services referred to in Clause 2, is subject exclusively to these Terms and Conditions.  You will not use the Website/Services for any purpose that is unlawful or prohibited by these Terms and Conditions.  By using the Website/Services you are fully accepting the terms, conditions and disclaimers contained in this notice.  If you do not accept these Terms and Conditions you must immediately stop using the Website/Services.

1.2        We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Website/Services following any changes shall be deemed to be your acceptance of such change.  It is therefore your responsibility to check the Terms and Conditions regularly for any changes.

2          THE SERVICES

The Website may provide communication tools such as email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities ("the Services") designed to enable you to communicate with others. Unless stated otherwise the Services are for your personal and non-commercial use only.

3          CHILD SUPERVISION

We are concerned about the safety and privacy of our users, particularly children.  Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use.  By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities.  It is therefore your responsibility to determine which Services are appropriate for your child.  Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.

4          PRIVACY POLICY

4.1        We are committed to responsible data management and subscribe to the principals of the data protection legislation in the United Kingdom.  We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you.  If you register for any of the Services you will be asked to provide basic personal information.  The information provided by you is not available for sale or use by third parties.  The information is used solely for notifying you of changes or updates to the Website/Services.

4.2        We use a technology called "cookies" as part of our normal business procedure to track patterns of behaviour of visitors to the Website.  A cookie is an element of data that the Website sends to your browser that is then stored on your system.  You can set your browser to prevent this happening.  Any information collected in this way can be used to identify you unless you change your browser settings.

5          USER ACCOUNT, PASSWORD AND SECURITY

If a particular Service requires you to open an account you will be required to complete the registration process by providing certain information and registering a username and password for use with that Service.  You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your account.  You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security.  In no event will CraftFairy.co.uk be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password.  You may not use another person’s account at any time, without the express permission of the account holder.

6          ACCEPTABLE USE

6.1        You acknowledge that all information, text, graphics, logos, photographs, images, moving images, sound, illustrations and other materials ("the Content"), whether posted publicly or transmitted privately, are the sole responsibility of the person from whom such Content originated.  We do not control or endorse the Content and cannot guarantee the accuracy, integrity or quality of such Content and you acknowledge that by using the Services you may be exposed to Content that is offensive and/or indecent.  CraftFairy.co.uk will not be liable in any way for any Content or for any loss or damage of any kind resulting from the use of any Content transmitted via the Services and you agree to bear all risks associated with the use of any Content, including any reliance on the accuracy or completeness of such Content.

6.2        In using the Website/Services you agree not to:

6.2.1     use the Services to send junk email, spam, chain letters, pyramid schemes or any other unsolicited messages, commercial or otherwise;

6.2.2     post, publish, distribute or disseminate material or information that is defamatory, infringing, obscene, indecent, threatening, abusive, harassing or unlawful;

6.2.3     post, publish, distribute or disseminate material or information that incites discrimination, hate or violence towards any person or group on account of their race, religion, disability, nationality or otherwise;

6.2.4     threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of privacy and publicity) of others;

6.2.5     use any information or material in any manner that infringes any copyright, trademark, patent or other proprietary right of any party;

6.2.6     make available or upload files that contain a virus, worm, trojan or corrupt data that may damage the operation of the computer or property of another;

6.2.7     collect or store personal information about others, including email addresses;

6.2.8     advertise or offer to buy or sell goods or services for any commercial purpose, unless such communication facility specifically allows such messages;

6.2.9     impersonate any person or entity for the purpose of misleading others;

6.2.10   violate any applicable laws or regulations;

6.2.11   use the Website/Services in any manner that could damage, disable, overburden or impair the Website/Services or interfere with any other party’s use and enjoyment of the Website/Services;

6.2.12   post, publish, distribute or disseminate material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement);

6.2.13   attempt to gain unauthorised access to any of the Services, other accounts, computer systems or networks connected to the Website/Services through hacking, password mining or any other means.

6.3        We have no obligation to monitor the Services but shall be entitled to review materials posted to a communications facility and, at our sole discretion, to remove any material that breaches these Terms and Conditions or is otherwise objectionable.

7          TERMINATION

            We have the right to terminate your access to any or all of the Services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions.  We may also at any time, at our sole discretion, discontinue the Website/Services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Website/Services.

8          LINKS TO THIRD PARTY WEBSITES

The Website/Services may include links to third party websites that are controlled and maintained by others.  Any link to other websites is not an endorsement of such websites and you acknowledge and agree that CraftFairy.co.uk is not responsible for the content or availability of any such sites.

9          INTERNATIONAL USE

            You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.

10         INTELLECTUAL PROPERTY RIGHTS

10.1      The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trade marks, patents and other intellectual property rights and laws.  In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use.  None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.  This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

10.2      CraftFairy.co.uk does not claim ownership of any materials you post, upload or submit to any publicly accessible area of the Services. However, by doing so you are granting us a world-wide, royalty free, non-exclusive licence to copy, distribute, transmit, reproduce, publicly display, edit, translate or publish such Content for as long as you elect to display such Content via the Services.  The licence shall be terminated when such Content is deleted from the Services.

11         INDEMNITY

You agree to indemnify and hold CraftFairy.co.uk harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against CraftFairy.co.uk by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by CraftFairy.co.uk in consequence of your breach of these Terms and Conditions.

12         DISCLAIMERS AND LIMITATION OF LIABILITY

12.1      Use of the Website/Services is at your own risk.  The Website/Services are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

12.2      To the extent permitted by law, CraftFairy.co.uk will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.

12.3      CraftFairy.co.uk makes no warranty that the Website/Services will meet your requirements, that Content will be accurate or reliable, that the functionality of the Website/Services will be uninterrupted or error free, that defects will be corrected or that the Website/Services or the server that makes them available are free of viruses or anything else which may be harmful or destructive.

12.4      Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of CraftFairy.co.uk for death or personal injury as a result of the negligence of CraftFairy.co.uk.

12.5      Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.

13         SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

14         GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.